Company data
EuroQueen NV
EuroQueen NV online store
Ondernemingsnummer 0432.777.574
Article 1: General Provisions
The e-commerce website of EuroQueen, a Public Limited Company with its registered office in Destelbergen, VAT BE0432.777.574, RPR Ghent (hereinafter “the Company”) offers its customers the opportunity to purchase the products from its online store online.
These general terms and conditions (“terms and conditions”) apply to any order placed by a visitor to this e-commerce website (“customer”). When placing an order through the company’s online store, the customer must expressly accept these terms and conditions, thereby agreeing to the applicability of these terms and conditions to the exclusion of all other terms and conditions. Additional terms and conditions of the customer are excluded, except when previously, in writing and expressly accepted by the company.
Article 2: Website Security
You are responsible for adequate virus protection software on your computer, or the computer you use. EuroQueen NV does not guarantee a website that is free of viruses.
Article 3: Price
All prices stated are expressed in euros, always including VAT and all other taxes or duties that the customer is obliged to pay. If delivery, reservation or administrative costs are charged, this will be stated separately. Delivery costs may vary depending on the article and the delivery address. The statement of price refers only to the items as verbally described. The accompanying photos are for decorative purposes and may contain elements not included in the price.
Article 4: Offer
Despite the fact that the online catalog and e-commerce website are compiled with the utmost care, it is still possible that the information offered is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind the company. As far as the correctness and completeness of the offered information is concerned, the company is only bound to an obligation of means. The company is in no case liable in case of manifest material errors, typesetting or printing errors.
If the customer has specific questions about e.g. sizes, color, availability, delivery time or delivery method, we request the customer to contact our customer service department in advance. The offer is always valid while supplies last and may be modified or withdrawn by the company at any time. The company cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
Article 5: Online Purchases
A contract is validly established when the order is forwarded electronically by clicking on the hyperlink ‘agree for this order’, or by sending an e-mail that implies an order.
Payment is always made electronically by credit/debit card or bank transfer. Each order is immediately payable upon conclusion of the agreement. When paying by bank transfer, you will receive the ordered products only after receipt of the amount due.
The customer has the choice between the following payment methods:
The company is entitled to refuse an order pursuant to a serious default by the customer with respect to orders involving the customer.
Article 6: Delivery and execution of the agreement
The company will take the greatest possible care in receiving and executing orders for products and in assessing requests for the provision of services. The place of delivery is the address that the customer has made known to the company.
Subject to the offer, the company will execute accepted orders with due speed but at the latest within 30 days unless a longer delivery period has been agreed. If the delivery is delayed, or if an order is not or only partially carried out, the consumer will be informed about this at the latest one month after he has placed the order. The consumer in that case has the right to dissolve the agreement without cost in accordance with the previous paragraph, the company will refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution. If delivery of an ordered product proves impossible, the company will make an effort to provide a replacement product. At the latest upon delivery, it will be communicated in a clear and comprehensible manner that a replacement item is being delivered. With replacement items, the right of withdrawal cannot be excluded. The costs of return shipment shall be borne by the company.
The risk of damage and/or loss of products rests with the company until the time of delivery to the consumer, unless expressly agreed otherwise.
Items ordered through this web store are delivered in Belgium and the Netherlands. Delivery is made by a carrier appointed by the company.
Unless otherwise agreed or expressly provided, the goods will be delivered to the customer’s residence within 30 days of receipt of the order.
The company is not liable for errors or irregularities caused by the carrier. Any visible damage and/or qualitative deficiency of an item or other shortcoming in delivery must be reported by the customer to the company without delay.
Risk for loss or damage passes to the customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the customer upon delivery to the carrier, if the carrier was instructed by the customer to transport the goods and this choice was not offered by the company.
Article 7: Retention of title
The delivered items shall remain the exclusive property of the company until paid for in full by the customer. The customer undertakes to point out the company’s retention of title to third parties if necessary, e.g. to anyone who might come to seize items that have not yet been paid for in full.
Article 8: Right of withdrawal
The provisions of this article apply only to customers who purchase items online from the company in their capacity as consumers. The customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons. This period starts the day after receipt of the product by or on behalf of the customer.
During this period, the customer shall handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories – if reasonably possible – in the original condition and packaging to the company, in accordance with the reasonable and clear instructions provided by the company.
To exercise the right of withdrawal, the customer must inform the company via info@euroqueen.be via an unequivocal statement of his decision to withdraw from the contract. The customer can use the attached model withdrawal form for this purpose, but is not obliged to do so.
To comply with the withdrawal period, the customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired. The customer must return or hand over the goods to EuroQueen NV, Kerkstraat 30 – 002, 9070 Destelbergen, without delay, but in any event no later than 14 calendar days from the day on which he communicates his decision to withdraw to the company. The customer is on time if he returns the goods before the period of 14 calendar days has expired.
The direct cost of returning the goods will be borne by the customer. The cost is estimated at a maximum of about 25 euros.
If the returned product is somehow diminished in value, the company reserves the right to hold the customer liable and claim compensation for any diminution in the value of the goods resulting from the customer’s use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.
Only items that are in their original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.
If the customer has requested that the performance of services begin during the withdrawal period, the customer shall pay an amount proportional to what has already been delivered at the time he has notified us that he is withdrawing from the contract, compared to the full performance of the contract.
If the customer withdraws from the contract, the company will refund all payments received from the customer up to that point, including standard delivery charges, to the customer within a maximum of 14 calendar days after the company is notified of the customer’s decision to withdraw from the contract. For sales contracts, the company may wait to refund until it has received all the goods back, or until the customer has proved that he has returned the goods, whichever comes first.
Any additional costs resulting from the customer’s choice of a mode of delivery other than the cheapest standard delivery offered by the company will not be refunded.
The Company will refund the customer using the same means of payment with which the customer made the original transaction, unless the customer has expressly agreed otherwise ; in any event, the customer will not be charged for such refunds.
The customer cannot exercise the right of withdrawal for:
Article 9: Warranty
Under the Act of September 21, 2004 on consumer protection in the sale of consumer goods, consumers have legal rights. This legal warranty is valid from the date of delivery to the first owner. Any commercial warranty does not affect these rights.
To invoke the warranty, the customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods. For items purchased online and delivered to the customer’s home, customers should contact the company’s customer service department and return the item to the company at their expense.
If a defect is detected, the customer must inform the company as soon as possible. In any case, any defect must be reported by the customer within a period of 2 months after its discovery. Thereafter, any right to repair or replacement expires.
The warranty (commercial and/or legal) is never applicable to defects caused as a result of accidents, neglect, falls, use of the item contrary to purpose for which it was designed, non-compliance with user instructions or manual, modifications or alterations to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
Defects that manifest themselves after a period of 6 months following the date of purchase, if any, delivery, are deemed not to be hidden defects, subject to proof to the contrary by the customer.
Article 10: Customer service
The company’s customer service department can be reached at the telephone number +32 (0)9 210.52.10, via e-mail at info@euroqueen.be. Any complaints can be directed to them.
Article 11: Penalties for non-payment.
Without prejudice to the exercise of other rights available to the company, in the event of non-payment or late payment, the customer shall be liable, ipso jure and without formal notice, to pay interest at 10% per annum on the unpaid amount from the date of default. In addition, the customer shall be liable, ipso jure and without notice, to pay a fixed indemnity of 10% on the amount in question, with a minimum of 25 euros per invoice. Without prejudice to the foregoing, the company reserves the right to take back items that have not been paid for (in full).
Article 12: Use of cookies
During a visit to the site, “cookies” may be placed on your computer’s hard drive. A cookie is a text file that is placed by a website’s server in your computer’s browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals; a cookie can only identify a machine.
‘First party cookies’ are technical cookies used by the site visited itself and whose purpose is to allow the site to function optimally. E.g.: settings made by the user during previous visits to the site, or even: a pre-filled form with data that the user has done during previous visits.
You can set your Internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently deleted from your hard drive. You can do this through the settings of your browser (via the help function). Keep in mind that certain graphics may not appear correctly, or that you may not be able to use certain applications.
By using our website, you agree to our use of cookies.
Article 13: Impairment of validity – non-renunciation
If any provision of these terms and conditions is declared invalid, illegal or null and void, this shall in no way affect the validity, legality and applicability of the other provisions. Failure at any time by the company to enforce any of the rights enumerated in these terms and conditions, or to exercise any right hereunder, shall never be deemed a waiver of such provision and shall never affect the validity of these rights.
Article 14: Modification of conditions
These conditions are supplemented by other conditions explicitly referred to, and the company’s general conditions of sale. In case of contradiction, these terms and conditions take precedence.
EuroQueen NV may change the terms and conditions from time to time. We recommend that you consult these terms and conditions regularly.
Article 15: Proof
The customer accepts that electronic communications and backups may serve as evidence.
Article 16: Applicable law – competent court
Belgian law shall apply, with the exception of the provisions of international private law on applicable law and with the exception of the Vienna Convention on Contracts for the International Sale of Goods. Unless the customer is a consumer, any disputes shall be subject to the exclusive jurisdiction of the courts of the company’s district.
PRIVACY STATEMENT & POLICY
EuroQueen NV respects your privacy and ensures that you can entrust your personal data to EuroQueen NV. During your dealings with EuroQueen NV, certain data about you is collected and processed. Since you can be identified as a person from these data, these data are ‘personal data’.
All information on what personal data EuroQueen NV processes and how EuroQueen NV handles it correctly can be found below.
This privacy statement & policy applies to all personal data that EuroQueen NV collects and processes from you. By using the (mobile) website, apps, web shops and other products and services of EuroQueen NV, you agree that this privacy statement & policy applies to the personal data processed by EuroQueen NV.
EuroQueen NV reserves the right to change this privacy statement & policy at any time. You can always find the applicable version on EuroQueen NV’s website.
The following data may be collected and processed by EuroQueen NV in various ways.
Data you provide directly to EuroQueen NV, these include:
EuroQueen NV may also collect and process data through other sources, including purchasing from vendors who specialize in it, partners of EuroQueen NV, public sources, social media, … . The use of social media channels will be subject to the rules and preference settings of these providers, both to you and EuroQueen NV.
The EuroQueen NV websites may contain links to other websites. These websites may not be operated by EuroQueen NV and may have their own privacy statements or policies. EuroQueen NV strongly encourages you to read them and cannot take responsibility for these third-party websites.
You are not obliged to provide your data to EuroQueen NV or agree to the processing. Nevertheless, in certain cases it will be necessary to communicate personal data to EuroQueen NV (such as name, address, e-mail address, …, among others), so that a correct service can be provided and the applicable legislation can be complied with.
Personal data are processed by EuroQueen NV for the following purposes:
EuroQueen NV may share the personal data being processed with parent, sister and subsidiary companies within its own group in Belgium. Furthermore, personal data can also be shared with partners, suppliers or other agents of EuroQueen NV when the processing by these third parties is necessary for the establishment, execution, use, purchase, access or settlement with regard to products or services, … . The necessary agreements have always been concluded with these partners, suppliers or other appointees that limit the use and processing of your personal data and that guarantee sufficient protection of your personal data.
If your consent is required by law or we believe that your consent is appropriate depending on the circumstances, we will always seek such consent before sharing or transferring your personal data outside the European Economic Region.
Your personal data will only be disclosed in accordance with this privacy statement & policy and/or if required by law. On rare occasions, EuroQueen NV may be required to disclose your personal data pursuant to a court order or to comply with other mandatory laws or regulations. EuroQueen NV will make reasonable efforts to notify you in advance, unless restricted by law.
Our partners, supplier or other contractors may only use your personal data to send you offers, newsletters and other commercial information if you have given your separate consent. If you no longer wish to receive this, you can always contact these third parties to stop this use of personal data (see point 8 of this privacy statement & policy).
Finally, personal data can also always be anonymized and shared with third parties. In this case, this anonymized data will never allow you to be identified.
You always have the right to access and correct the personal data that EuroQueen NV processes about you. You also have the right to erasure of your personal data, restriction of the operation of your personal data and the transferability of your personal data, to the extent provided by applicable regulations.
You may at any time withdraw your given consent to certain processing and object to the processing of your personal data for serious and legitimate reasons. You also have the right to object to the use for direct marketing of your personal data, to the transfer of your personal data to third parties (when such transfer is not necessary for the EuroQueen NV service provision) and to the creation of your profile.
To do so, you may contact EuroQueen NV in writing using the contact information provided in section 8 of this privacy statement & policy.
You also have the right to file a complaint with the supervisory authority: privacycommission.be, Rue du Printing Press 35, 1000 Brussels, tel. +32 (0)2 2744800
Data security
In order to protect your personal data in the best possible way, EuroQueen NV takes all reasonable measures to prevent the loss, misuse, disclosure, unauthorized access or alteration of this personal data. Both technically and organizationally, the necessary measures are taken to provide a sufficient level of security. Payment data are always protected in accordance with the standard encryptions commonly used to protect sensitive financial information.
Retention of data
EuroQueen NV will retain your data for no longer than necessary for processing purposes, taking into account EuroQueen NV’s contractual and legal obligations with respect to this data and EuroQueen NV’s mission to correctly answer customer inquiries, improve the qualities of its products and services, and comply with its own legal obligations.
EuroQueen NV never knowingly collects or processes personal data from minors without the consent of a parent or guardian, which must be given in order to use the products, services, (mobile) websites, apps, web shops, etc. … of EuroQueen NV and to subsequently exercise the rights regarding the minor’s data. If personal data of minors would nevertheless be processed in good faith, EuroQueen NV will delete them from its files as soon as possible after becoming aware of this.
Contact details
EuroQueen NV
Church Street 30 – 002
9070 Destelbergen
Tel 09/210 52 10
Info @ euroqueen.be
Appendix 1: Model withdrawal form
Dear Customer, You may use the text below to notify us of your withdrawal in writing or by e-mail.
To: EuroQueen NV
Church Street 30 – 002
B – 9070 Destelbergen
Subject: Purchase Order No……………………………/ Invoice No. ……………………….. (*)
I/We (*) hereby inform(*) you that I/We (*) revoke(*) our contract regarding the sale of the following goods/delivery of the following service (*):
(Please enter the full name(s) and item number(s) of the relevant products)
………………………………………………………………………………………………………………………………………………………….
………………………………………………………………………………………………………………………………………………………….
………………………………………………………………………………………………………………………………………………………….
Ordered on (*)………………………………../ Received on ……………………………. (*):
Name/Names (*) consumer(s): ……………………………………………………………………………………………………
Consumer address(es): …………………………………………………………………………………………………………………
Signature of consumer(s)
Date:
(*) Delete what does not apply.
To serve you even better, please fill out the warranty card completely.
Wij zijn even afwezig zijn tot 29 juli 2024.
Voor dringende zaken, stuur een mail naar info@euroqueen.be
Nous sommes en vacances et serons absents jusqu’au le 29 juillet 2024.
Pour les urgences, vous pouvez envoyer un mail : info@euroqueen.be
We are on vacation and will be asbent until july 29th 2024.
For urgent matters please send one mail to : info@euroqueen.be
